Watch Return Policy

All new Timepieces sold by us are guaranteed by their makers for 24 months, and therefore all warranty claims are handled by the Makers, or their authorized repair facilities, not us. Each Timepiece has its respective certificate instruction warranty card or booklet with it. There you will find the addresses and telephone numbers of the makers. 

Remember: taking the Timepiece to an unauthorized repair facility voids all warranties!

All Timepieces we sell are mechanical, unless otherwise noted. Mechanical means either manual-wind or automatic (self-winding). Being mechanical devices, they’ll never have the dead-on accuracy of quartz or atomic clocks/watches. That simply isn’t possible… How active you are, how you place your watch on the nightstand, temperature, and magnetic fields, all argue against perfection! If your Timepiece gains a few seconds/minutes over a noticeable period, try laying it out differently at night when you take it off. Face down; face up; on left edge; on right edge. If you use a watch winder, all bets are off, and you’ll just have to re-set the time manually.

In order to get the proper power reserve out of a mechanical watch, (typically 38-42 hrs), you must first fully wind the mainspring, gently! You’ll feel it tighten up before it’s fully wound. This is especially true of automatic (self-winding) watches. You must fully wind it before wearing.

No matter what, always handle a Timepiece, it’s crown and pushers and stoppers gently. There’s no need to force anything, on so small a machine!